MITHANDIRAI agents for WhatsApp that answer, take orders and record everything.
Mithandir creates artificial intelligence agents for WhatsApp that serve your customers, take orders, book and move appointments or screen inquiries, and record it all in your systems with your business rules. If the customer writes differently every time, the agent still understands; if it is not sure, it asks or hands the conversation to a person.
What we hear before we start.
“People booked and didn’t show up, and confirming, reminding and rescheduling by hand ate my day.”
Physical therapy clinic“Orders arrive by message, as text, as a list or as a photo, and I don’t want the salespeople to have to use anything else.”
Food distributor“I send messages one at a time from my phone, and the person who replies “sure, send me the link” and doesn’t buy gets lost.”
Party producer“I want the assistant to screen buyers and leave me the close, and to tell a fellow agent from a private buyer.”
Real estate agency
How we solve it.
- The channel doesn’t change: the customer keeps writing on WhatsApp as always, and the agent sits behind it.
- The agent knows who is writing and what they have with the company (appointment, deposit, previous order).
- Business rules live in the system: for example, reschedule only with more than 24 hours’ notice.
- If in doubt, it asks; if it can’t, it hands off to a person, with a panel to view conversations, pause the agent and test it before turning it on.
- Reminders and campaigns measured end to end: who opened, who clicked and who bought.
- We guide you through the Meta process (business and number verification), which is what takes the longest.
- If it goes down, we tell you before you notice.
For your industry.
Frequently asked questions.
Does a WhatsApp agent replace my team?
No: it takes the repetitive work and leaves your people with the judgment calls. At a real estate agency, the agent screens buyers and leaves the close to the advisor. At a festival, the coordinators asked to be able to pause it and have it stop answering once a conversation is assigned. A person can always step in.
What if the customer sends a voice note, a photo or a pasted list?
The agent understands it. The distributors we work with receive orders as text, as lists, as photos of a handwritten list and as voice notes, and the system interprets them against the catalog. If something is ambiguous, like a product with two sizes, it asks before entering it.
How do you keep the agent from saying wrong things?
The business rules don’t depend on what the model understands: they live in the system. At a clinic, the agent knows that rescheduling requires 24 hours’ notice and that the practitioner’s phone number is never shared. Also, before turning it on, you test it yourself in a panel, with sample conversations.
Is there a risk of my number being blocked?
There is a business verification process with Meta that can take time, and sending bulk cold messages has rules to follow. We plan for it from the start and guide you through each step, so the number ends up verified and in good standing.
How long until it is up and running?
A first version to try is ready in weeks. Putting it on your real WhatsApp depends on the data you have and on the Meta process, which can take longer. We give you a timeline only once we know what inputs you have and what state the number is in.
Other services.
- ConsultingConsulting for growing companies: we map how your business really runs, tell you what to fix first and how to measure the result. Book a call.
- Forward Deployed EngineeringAn engineering team inside your operation: it learns how you work, builds software and AI on your real systems and tunes it with use.
- Software solutionsCustom management systems and integrations for companies: we replace spreadsheets and old programs and connect what you already use.
- AI solutionsAI agents that read orders, invoices and PDFs, decide with your business rules and act in your systems. With a person who confirms.
Want us to look at your operation?
Tell us how your company runs today. We'll tell you what a system can solve, and what it can't.