MITHANDIRAn engineering team working inside your operation.
Mithandir offers Forward Deployed Engineering: an engineering team embedded in your company’s operation, working with the people who use the system every day. We understand the processes, build software, automations and artificial intelligence connected to your real systems, and tune them with use until they work and can be measured.
What we hear before we start.
“Keep it as simple as possible: the salespeople shouldn’t have to log in to any website.”
Food distributor“If the new system isn’t as fast as the old one for entering orders, with this much volume we can’t use it.”
Restaurant“With thousands of invoices we can’t review even half, and any failure has to be fixed the same day.”
Accounting firm“We want to invest in campaigns, not in how the system runs day to day.”
Hair salon chain
How we solve it.
- A technical lead who understands your business and talks to the people who run it, not only to whoever signs.
- We start where it hurts: at Pelokitos it was the counter; at the distributors, order entry.
- It is built connected to what you already have (management system, messaging, CRM, documents), without moving everything at once.
- Each screen is defined with the person who uses it, and each role sees only what it needs to decide.
- Gradual rollout: data first, then a pilot, then one site at a time, without stopping the operation.
- Requests from the operation come in directly and ship fast: at Pelokitos, the median was one day.
- What we learn is reused, and decisions are written down so the system doesn’t depend on us.
Cases in production.
Management system for a hair salon chain: from a notebook to live control
Pelokitos, 20 kids' hair salons in three countries, left the notebook behind: the owner sees live which haircut is underway and who does it, 99.9% on record.
- 99,9 %of haircuts tied to their stylist and payment
- 12 %of online bookings arrive with the shops closed, a channel that didn't exist
- 20locations on one system, without closing a day
Mithandir Core: software for wholesale distributors
Mithandir Core: a distributor’s orders, payments, suppliers and agreements in a single inbox. In production at 3 distributors in Rosario; errors at 0.01%.
- ½ a 1full-time employee a month, saved by each module
- 0,01 %entry errors; before, 2 to 5%
- 1inbox for orders, payments, suppliers and agreements
Frequently asked questions.
What is Forward Deployed Engineering?
It is a model where the engineering team works right next to the client’s operation, instead of taking a request and disappearing until delivery. Mithandir learns how you work, builds what is needed inside your systems and tunes it with your people’s real use, until it can be measured.
How is it different from hiring a programmer or a software factory?
A programmer receives a task; we receive a business problem. We map, define with the people who use the system, build, launch and keep tuning. At Pelokitos, store requests used to arrive as voice notes and screenshots and shipped with a median of one day.
Do you have to work inside my office?
No permanent presence is needed. What is needed is regular access to the people who use the system, to the processes and to the data. When it adds value, we go: we visit stores, warehouses and clinics, and test with real data on site. The rest we handle remotely, in the same hours and with same-day replies.
Is this the same as what Palantir or Anthropic do?
No, and we don’t claim it is. Our approach is comparable to that of their Forward Deployed Engineering teams: bringing engineering close to the business. We don’t have their scale or their platforms: we combine tools from different providers and our own developments for companies of a different size, and we show the result project by project.
What happens if we stop working together?
The system has to keep working without us. That is why every project leaves the code and a written record of the decisions, with the reason for each, so another team can pick it up without starting from scratch.
Further reading.
- Forward Deployed Engineering: what it is and how an FDE worksWhat Forward Deployed Engineering is, what an FDE does, the skills it takes and how it differs from a consultancy or a software shop. With a real case.
- Palantir and Mithandir: a shared vision of operational transformationWhy we, the founders of Mithandir, take Palantir as a reference: connecting data, understanding processes and turning that knowledge into action. What we share, what we don't, and what we learn.
Other services.
- ConsultingConsulting for growing companies: we map how your business really runs, tell you what to fix first and how to measure the result. Book a call.
- Software solutionsCustom management systems and integrations for companies: we replace spreadsheets and old programs and connect what you already use.
- AI solutionsAI agents that read orders, invoices and PDFs, decide with your business rules and act in your systems. With a person who confirms.
- AI agents for WhatsAppAI agents for WhatsApp that serve customers, take orders, book appointments and record everything in your systems. With a person alongside when needed.
Want us to look at your operation?
Tell us how your company runs today. We'll tell you what a system can solve, and what it can't.